Frequently Asked Questions Answers to the most commonly asked questions can be found below. If the answer to your question is not listed below, please e-mail webmaster@vintageous.com for assistance. Please note that the office closes at noon on Friday an does not reopen until Monday morning... all inquiries received during this time will be answered on Monday morning. I am unable to get details on the formal wear and/or eyewear pages. What can I do? What size is this dress/blouse/skirt? Can I see additional views of an item? What does it mean if an item is on hold? How often do you update? Can you please notify me when you update? Where can I find the answers to my questions about EYEWEAR? Where is Vintageous located? Why are there SO many sold items on the site? How do I order an item? Do you ship overseas? Do you have a return policy? Do you take requests? Do you buy? Can you tell me how much my purse, hat, dress, etc... is worth? Can you please send me a print catalog? What size is this dress/blouse/skirt? Because there is really no modern size standard (what one may think of as a size 8 may be a size 6 to someone else depending on the brand you are used to wearing), I prefer not to give modern size equivalents. In order to get the best fit when purchasing clothing online, it is best to use garment measurements instead. PLEASE do not just guess your measurements. For information on taking your measurements, please visit the measurements page, located at http//www.vintageous.com/measure.htm What does it mean if an item is on hold? Please note that we are no longer offering holds of any type. Can I see additional views of an item? Links to additional item views are listed within the item description. Generally included are bodice details and rear views. When necessary, links to condition photos are also included within the condition description. If you require additional condition/detail views of a particular item please feel free to let us know. How often do you update? Availability updates (sold, etc... ) are done several times a day EXCEPT on weekends (the office closes at noon on Friday and does not reopen until Monday). Inventory updates are generally done on a weekly basis. To see the update schedule, please click here. Most updates happen between 3-5pm (Eastern)... items sell very quickly so it is a good idea to check the site as close to this time as possible. Can you please notify me when you update? At this time, we do not have an mailing list running for updates, however, we do post an update schedule. To view the update schedule, please click here. Over the summer we will probably begin an email newsletter, which will include assorted tips, update schedules, special sale days, etc... If you would like to be a part of this list, please send an email, with the subject line, "mailing list," to webmaster@vintageous.com Do you take requests? Although we love to help people find the perfect dress for a special event, we are currently receiving such a large volume of requests every day that we are unable to fill them all. If you would like to send a request, please feel free to do so, however you may still want to watch for updates. When sending a request please be VERY specific... include your exact measurements and specific preferences (colors, styles, eras, necklines, length, etc...). Do you buy? YES!!! We generally buy formal wear from the 1920's to the 1970's, casual wear and new/old stock eyewear. Also, we are always on the look out for terrific designer items (Dior, Mainbocher, Hattie Carnegie, Galanos, Travilla, Adrian, Traina-Norell, Schiaparelli, Lilli Ann, Gernreich, etc...). At this time we are NOT buying shoes, hats, costume jewelry, scarves or hankies. If you have something that you would like to sell, please send email to webmaster@vintageous.com In this email please be as specific as possible (include how many items you have, sizes, colors, condition, price, etc...). Please be prepared to provide pictures, however DO NOT send them with your initial email. Can you tell me how much my purse, hat, dress, etc... is worth? Unfortunately, many different factors are involved in valuing an item. It is quite difficult to take into account all of these factors when valuing an item via email. Therefore, at this time we do not do appraisals. Can you please send me a print catalog? Vintageous is a strictly online business. Inventory availability changes so rapidly that a print catalog would be out of date within hours, therefore there is no print catalog. Where is Vintageous located? Vintageous is located in Southeastern Virginia. At this time Vintageous is a strictly online business and is not open for walk in traffic. Do you have a return policy? Yes. Please see the policy below: RETURN POLICY Return confirmation numbers are no longer required. If you need to make a return, please send your item via INSURED USPS Priority Mail (if you do not insure your return and something happens to the package, Vintageous will not be held responsible) to: Vintageous P.O. Box 11111 Norfolk, VA 23517 Returns must be received within 7 days of the date your item was delivered to qualify for a refund. There will no longer be ANY exceptions. Items received from 7-14 days after the delivery date will qualify only for a merchandise credit from Vintageous. Returns received after 14 days will be NOT be accepted. International orders, please see our international order return policy. To qualify for refunds or credits, all returns must arrive in the same condition (no rips, smells, deodorant residue, stains, repairs, alterations, etc...) as the day the items were shipped and all hang tags must be intact. Refunds will be processed within 5 business days. If you purchased the item via credit card, your refund will be sent via credit card. If you purchased the item via PayPal, the refund will be sent to your PayPal account. If you purchased the item by check or money order, your refund will be made by check. Shipping charges are not refundable. PLEASE NOTE: CLEARANCE PURCHASES ARE FINAL SALE. Where can I find the answers to my questions about EYEWEAR? For answers to questions regarding eyewear, please visit the EyeQ by clicking here. How do I order an item? To order an item, please use the "add to cart" buttons provided for each item to add an item to your cart. Once you do so, you can "check out" using the "check out" button. During checkout you will be provided with a secure order form to enter your shipping/payment information. For more information on payment and shipping policies, please visit the order information page by clicking here. Do you ship overseas? Absolutely! Additional shipping charges will apply. For sample shipping rates to some countries, please visit the order information page by clicking here. If your country isn’t listed please email me for a shipping quote. I am unable to get details on the formal wear and/or eyewear pages. What can I do? Recently we have had a lot of inquiries about this. In most cases (though not all) this has to do with your pop up blocker settings. If you click on a dress photo on the main formal wear page to get full details on a dress an item detail page should pop up (same for eyewear pages). If nothing pops up, please check the settings on your pop up blocker. You may need to change them in order to view these pages. If you are still unable to view the pop up item detail pages after adjusting your pop up blocker settings, please email us and we'll try our best to help troubleshoot the problem for you. Why are there SO many sold items on the site? Please click here for more info. © Copyright 2006 Vintageous. 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